My apologies....... I have been very very very busy. Can you imagine when i reach my desk at 8.30am, i work non-stop till 6pm or so (by right working hours is till 5.30pm). So many things to handle........ A counter for walking customer, 2 hotlines, tighten section's work process to meet dept target, set KPIs for my section (i.e. 12 staffs), implementation of IVR system and GST adjustment, Staff imaging, counseling staffs, staffs' performance appraisal, clearing of backlogs, build up section motivation to work harder, ensure everyday's earning (i.e. thousands of dollars for me to verify) and my daily duties to vet and verify medical reports. Of course, there are so many others which i dun wanna mention.

Its really not easy to manage a section. A lot of biasness and motivation issues among my staffs. Although my friend has been guiding me on my work but sometimes quite paisay to ask him cos his workload isn't any lesser than mine. So i have to learn to be more independent to ask around. Most of the time, i will go to my staffs and learn from them.

Well....... i can only say at the end of the day, although its tiring, i really learn alot. People here quite nice so still ok. Heng my dept manager very supportive towards our ideas. As long it makes sense and helps the current process to improve, she will empower us to implement our suggestions. Hence, i am working out a direction and some plans to "Re-brand" my section cos all along other depts in SGH sort of like condemned us as being very “Slack”.

Haha...... now cannot MSN or go friendster cos our IT block them. Hai.... can you imagine, my com is running with Windows 2000 and Office 97!

Pat, really missed the times we go for lunch. I just got to know there is a 15 mins free shuttle service from SGH to Bt Merah central. Maybe one of these days when I dun have much things, we can lunch together. Must ask Candy, Linton, Luting Julian and Zi come ah…….

Tell me more updates about E1 ok?